Legal
Refund Policy
Last updated: November 2026
Your statutory rights as a consumer under UK law are not affected by this policy.
Our Refund Policy sets out the terms under which you may request a refund for courses, memberships, and services purchased from The Business Hub.
1. Online Courses — 14-Day Guarantee
We want you to be completely satisfied with your purchase. If you are not happy with an online course, you may request a full refund within 14 days of the date of purchase, provided that you have not accessed more than 20% of the course content. To request a refund, please email refunds@thebusinesshub.co.uk with your order details and the reason for your request. Refunds will be processed within 5–10 business days to your original payment method. Once a refund has been issued, your access to the course will be revoked.
2. Membership Subscriptions
Monthly membership subscriptions may be cancelled at any time via your account settings or by contacting us. Cancellation takes effect at the end of the current billing period; you will retain access to membership benefits until that date. We do not offer pro-rata refunds for partial months. Annual membership subscriptions may be cancelled within 14 days of the initial purchase for a full refund, provided you have not accessed premium content. After 14 days, annual subscriptions are non-refundable but will remain active until the end of the subscription period.
3. Corporate Training and Bespoke Services
Cancellation and refund terms for corporate training programmes and bespoke services are set out in your individual service agreement or proposal. In general: Cancellations made more than 28 days before the scheduled training date will receive a full refund less any non-recoverable costs already incurred. Cancellations made 14–28 days before the training date will be charged 50% of the agreed fee. Cancellations made fewer than 14 days before the training date will be charged the full fee. We will always endeavour to reschedule rather than cancel where possible.
4. Digital Downloads
Due to the digital nature of downloadable products (templates, toolkits, and guides), we are unable to offer refunds once a digital download has been accessed or downloaded. If you experience a technical issue preventing you from accessing a download, please contact us at hello@thebusinesshub.co.uk and we will resolve the issue promptly.
5. Accredited Qualifications
For accredited qualification programmes, refund eligibility may be subject to the terms of the awarding body. Please contact us before purchasing an accredited programme if you have any questions about refund eligibility. Registration fees paid to awarding bodies are non-refundable once submitted.
6. How to Request a Refund
To request a refund, please email refunds@thebusinesshub.co.uk with: your full name; your order number or transaction reference; the product or service you are requesting a refund for; the reason for your request. We aim to respond to all refund requests within 2 business days. Your statutory rights as a consumer are not affected by this policy.